FAQ

Questions range operators actually ask.

If you don't see your question here, reach out directly. A founder reads every message.

Does card data ever touch Kyrvec's servers?

No. Card entry happens in your payment processor's own secure fields. Kyrvec stores only the transaction result and a payment token, with no card numbers.

Do you support private, members-only ranges as well as public walk-in ranges?

Yes. Kyrvec configures independently for members-only, public walk-in, or mixed operations: the same platform, different settings.

Can an agency get its own contract?

Yes. Agencies get their own roster, block bookings, and invoicing, separate from individual memberships.

Is safety and compliance tracking included, or an add-on?

It's included, not sold separately. Every tier includes Safety Basics (incident log, OSHA forms, SDS and emergency plan). Professional adds EHS Core (inspections, corrective actions and OSHA recordkeeping), and Enterprise adds EHS Enterprise.

Is there a limit on staff accounts?

No. Every tier includes unlimited staff accounts: front desk, safety officers, and management. Pricing scales with included features and total membership size, not seats or individual member count.

If I prepay annually and cancel early, what do I get back?

You're refunded for every full month you won't use. Your current month is counted as used (no partial-month proration), and every complete month remaining on your term is refunded based on what you actually paid, including your free month, which is already baked into the lower annual price you paid, so you're never shorted for it.

Does the free month affect my refund?

No extra math on your end. Because the annual price already has the free month built in, your refund is simply a share of what you actually paid: you don't lose anything by having taken the annual discount.

What does white-glove onboarding include?

On Enterprise, we'll sit down with your team and walk through setup step by step. If you'd like, we'll also help get your existing member and booking data into Kyrvec, using the same import tools every tier can use on their own, and you review everything before it goes live, so nothing gets imported without your sign-off.

How does Kyrvec handle payment processing?

Kyrvec is a comprehensive facility operations platform operating strictly on a Bring-Your-Own-Processor (BYOP) model. Kyrvec does not process, handle, or store consumer payment information. All retail point-of-sale transactions, lane fees, and membership checkouts are processed securely through the range facility's own independently chosen merchant processor. Raw financial data stays with your processor; our software links with the processor via secure API and stores only the encrypted reference token required to coordinate facility bookings and management logs.

Still have a question? We're happy to talk it through.

Contact us